Papa Johns Pizza - Sandbridge

My family just had gotten to our hotel and was recommended by the front desk representative to order Papa Johns. We love Papa Johns where we live so no problem. It’s late my little daughter is starving so I call. The lady could barely understand me and I her. We did however speak about only having a $100 bills since we just got here and hadn’t had a chance to break anything. The lady reassured me that she would let them know and that is fine even if the delivery drivers a only carry 20 dollars in change. I confirmed this 3 times to be sure. The pizza arrives and my daughter thanked him with excitement to finally eat pizza which her favorite anyway. The delivery guy said he didn’t here anything about the 100 dollars and mind you this was a 40 dollar bill. Then I said okay I will meet you at the shop and get the pizza because again my little girl was hungry ot was late and honestly we were starving as well. I’m in the elevator with the delivery guy and explained that I confirmed with the lady that took my order and that’s it’s not his fault or mine and I would pick the pizzas up there. He was ridiculously rude and said he had other orders which I told I understand and that the lady on the phone had a language barrier. But.. I know I confirmed at least 3 times to have enough change for our order. Due to the delivery drivers horrible attitude I did not go to the shop which I would of gladly tipped him and told him that. Being an HR employee advocate and customer service for over a decade it is disgusting how I was treated. I will never go to this Papa Johns and will write a review not only here but Yelp, Reach other to the regional and the shop manager plus any other website I can find. Someone has to be accountable! I would of appreciated a im sorry for the mix up or any kind of genuine customer care with kindness. Very sad that this establishment has so many bad reviews but still can’t improve.

This Papa John’s is absolutely perfect and does absolutely nothing wrong.

Called in, you can tell it’s someone over seas took the order, I was parked in-front of the store, he told me it was ok they give the pizza to me outside. After waiting 15min caught the delivery guy outside asked what the charge I was told was $12.49 from the phone, nope it was $18.75. Asked I was willing to give him 12% of the cost but No manager refused, so for cooperate greed. I was told Take it or live it, so take a good guess I left it, what a jokeeeee, was my favorite pizza in Hampton Roads but money greed, Papa John’s dropping you of my listttttt

Great people working here always ready to help. Larry the manager is the best.

Always good, rarely not. Close, convenient.Vegetarian options: Veggie Fresh Pizza