Jack In The Box

On our way home to Folsom from Alameda, my husband I were famished. We used the mobile app to find the closest Jack In The Box near where we were on the 80. We ordered our food on the app, paid it said it would be ready in 7 mins.WELL...Waze took us for a damn goose hunt all the way to the El Sobrante location! Once we realized it was the wrong location, we drove as quickly as we could to the correct location where our food was waiting. I assumed it was going to be cold-lukewarm at best...but nope! I assumed wrong! Our food was piping hot like it had just been made! When we pulled up, the Super friendly employee Helen greeted us said I was wondering Where you guys were! My husband asked if we could pay for a milkshake but unfortunately their machine was down. So what does Helen do?! She offers us a free drink to make it right! So so sweet! 5/5 stars= hot food, tasty food, fast service extraordinary customer service! Thanks Helen!

Paid for food I never gotOrdered a shake on the app. When we got to the window, we were informed that there were no shakes, and we could get a soda instead. I didn't want a soda, so I asked for a refund. The worker said only managers can issue refunds, and there was no manager in the restaurant.So I paid like $6 for nothing, thanks.

The manager is rude . I ordered a buttery jack and it looked absolutely disgusting. Couldn't even tell that there was bacon on it) The professionalism was lacking especially when the manager used her gloves to dig in my burger and tried to give it back to me .I tried to trade it for a three piece egg roll and the manger refused and gave me two .She didn't even change her gloves when she brought her order to me outside. Won't be coming here again yuck ???

I asked for a MINT oreo milkshake, they gave me a regular oreo milkshake then when I asked them for a MINT oreo milkshake they just put a little bit of mint on top of the same milkshake, horrible service.

It's just Jack in the box.you been to one you seen them