Baskin-robbins - San Marcos

Accessibility: lots of parking available, but no specific handicap parking. Also did not see a ramp to get onto the sidewalk unfortunately. The parking lot is always pretty so be careful going through here. The door to enter the building is a single pull door and it's a little bit heavy. Experience: going up to this place, one of the first things I noticed was the cute door handle! It's a big pink spoon! I have been to many Baskin-Robbins but this is the first one I have seen with this fun door handle! Absolutely love it. Coming inside, it is very empty inside. All the tables are pushed to the side and there are no chairs. There is a sign up that says no indoor dining (8-22-2021 , but there are 3 tables outside the store, on the side of the store, with chairs attached to the tables (you cannot move them . There were two people/women working today and they were super kind, greeting me the second I came in, answering all my questions and laughing and talking with me. Excellent customer service! These two people seemed like they enjoyed being there and it was really a pleasant experience inside! I ordered a chocolate shake to go and it was great. : Thank you to this Baskin-Robbins and these two awesome employees!

The ladies here were nice but it would’ve been good if they acknowledge every customer that comes in. I was after a family of three who wanted to try every ice cream that they had. I heard two employees in the back talking. Granted they could’ve been talking about work but somebody could have at least acknowledged me and told me that they would be right with me. That’s just me having been in the customer service industry for 10 plus years.

This ice cream location has one of the best ice creams available. However, the store doesn't seems to have enough cups for shakes, and some ice cream flavors. Our recent visit wanted two large chocolate shakes, but they didn't have any large cups. On our previous visit they didn't have any chocolate ice cream.

I have been to many Baskin Robbins stores across the country, however, this one is by far one of the best ones I've been to! The staff was excellent, they greeted me with a warm welcome and a taste of anything I wanted. They were training a new employee, so it took them a tad bit longer with my order, but it was complete and everything tasted and looked good! I was impressed, so I came back a few days later to order a cake. The Manager there, Chris, was so helpful and pleasant to deal with! And our cake was beautiful and tasted great. I recommend this store to anyone who wants great service and delicious Ice Cream.