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Contribuiți la feedbackA very nice and well equipped hotel and conference Centre. The restaurants are very nice as well. Breakfast was great and the staff are excellent. The rooms are immaculately clean and spacious with great views of the surroundings and the mountain range. Bottled water was available at the reception on asking, but I believe bottled water should be made available in the room.
Good memories... My second time in this hotel, first was in 2012. Now remodeled and still at the same location, close to SJO airport and the rest of the free zones in Alajuela. Excellent attention and service from all staff, from Michael (during breakfast times), waiters, ladies in the reception and maids. If you like to jog/run, La Sábana Park at ~100mts, and CR National stadium at
Guests liked the large, clean rooms, though some commented maintenance could be improved·Guests appreciated the large bathroomsShopping sightseeing nearby·Easily accessible by car; parking available·Near the airportGuests appreciated the friendly, professional staff·Guests spoke highly of management reception
We only stayed the night but definitely enjoyed it. Typical hotel with hotel amenities and nice staff! The grounds were clean and very safe! They have an excursion desk to schedule outings but they weren’t there when I came in but I’m pretty sure they have amazing tour packages. Rooms were nice size! Great views of the mountains in the distance. Nice pool. Plenty of food options on the premises, but expensive. Eat at the local restaurants nearby. Didn't go to the casino but it looked like fun.
We shall forever be so grateful to the Crowne Plaza San Jose being there for us when another hotel the Hotel Residence Inn Suites Cristina screwed us over. We booked this Hotel Residence Inn Suites Cristina in fall of 2023 and they confirmed several times, the most recent being the day before travel. We got to that hotel at just past 2:00 am, parked on a side area near the hotel, and this man came out around the hotel to find us clearly waiting for our arrival, knew who we were had my booking information and my confirmation on paper in hand, and then proceeded to tell us that they have no room. Said we could go to another hotel. Horrible and disgusting customer service, very frustrating experience. Will never recommend them. We then went to three other hotels looking for accommodations no one was picking up so we had to drive around. Unfamiliar country. Stopped at the Crowne and they had rooms their systems were down so we had to wait 20 25 minutes to get a booking. Time was now after 3:15 am. We had been travelling since 8:41 am the day before. They were so kind! Though, check out is noon, they gave us a late checkout 2 pm yet we left around 11 am as we have a 3+ hour drive to do to get to our Airbnb. They gave us two complimentary bottles of water so generous! We had not had anything to drink since we were on the airplane the evening before. Though, expensive, and that we did not get to truly enjoy the room in the AM we discovered a lovely terrace connected to our room! we are very thankful for how kind this hotel was. They had a buffet breakfast included and my husband had some fruit/coffee. I did not partake. Lots of hot water, large shower, no shower gel and you have a large flight of stairs to get from the parking lot to the lobby. Quite a bit of distance from the lobby to the elevators. A lovely soul escorted us to our room and an equally kind person helped carry my heavy suitcase down the large flight of stairs to leave. They even a security guard at the door when we arrived. Parking is included with security. Thank you Crowne Plaza for being there for us giving us a wonderful experience!