El Pollo Loco - San Jose

When you buy a whole family meal and you ask for green salsa and they give you almost empty containers. Each container is 1.5 oz and they are only serving .5 of salsa in each container. When I got home everybody was disappointed for not having enough salsa . Next time I should ask to give my 10 containers instead of 4

The restaurant is very clean and the customer service is great. I ordered the double chicken corn salad and it was huge. There was plenty of chicken, but I wish it had more than just two small slices of avocado. Overall, it was worth the price of $14+. I will definitely return to this location if I am in the area.

The service at this restaurant is excellent! All three of the staff members I encountered were very friendly and helpful. The cashier assisted me with placing my order. I highly recommend this place! Thank you for a pleasant dining experience!

Today, we visited your San Jose location at 1299 S Winchester Blvd, San Jose, CA 95128. Normally, we frequent your location at 1725 Branham Ln, San Jose, CA 95118. We always order the same thing: 2 Keto Burritos with white meat, extra avocado, and one small soda. At the Branham location, we typically pay $24.87 for this order. However, today at the Winchester location, they tried to charge us $43.00 for the exact same order. I pointed out to the cashier that this was almost $20 more than what we usually pay at the other San Jose location. She was quite rude and insisted that the higher price was due to the location we were in. She seemed pleasant with other customers but was disrespectful to us. Perhaps it was because we didn't speak Spanish like some of the previous customers, and she struggled with English. My wife, who is of Latin descent but does not appear so, attempted to communicate with her in broken Spanish. The workers behind the counter were also glaring at us and giving us dirty looks. When we placed our order, another woman approached the counter and instructed the cashier in Spanish on what to charge us. We are extremely disappointed with this treatment and have no intention of returning to this location. We will also be contacting corporate to address this issue.

Are you kidding me?!? This El Pollo Loco charges $6 dollars more for their double chicken avocado salad than all the other El Pollo Loco locations in CA! I was shocked. Their chicken tasted disgusting too . Worst El Pollo Loco I've ever been too. I called the manager and he said it's CA prices. I said NOPE I go to many locations and your prices are 40 percent higher! I even checked the other San Jose locations prices to confirm he has his prices 40 recent higher. This is a chain and prices should be the same in all locations. Never go here! Total BS