Cold Stone Creamery - San Bruno

We were welcome today by an enthusiastic guy, that prepared 3 ice cream at perfection, we have been eating cold stone everywhere in the Bay, but this guy give us the real experience he also make tricks with the spatula and the ingredients.

Cold stone is dropping the ball today. We?d been promising our 5 year old coldstone for days. Finally my bf and I had the day off together so we first went to the Daly City one on junipers Serra. Closed. 5yr old melts down. Bf drives us all the way toSan Bruno coldstone. Closed. This one at least was nice enough to have a sign that said ?closed today?. The one in DC was juststraight up dark and we ended up standing around waiting for them to open for 20min (they said they opened at noon, we got thereat 1230 and stood outside for another 20min). So frustrated. My poor kid is so sad.

Pretty good ice cream. Consistency was a bit mushy and the price for toppings is a bit much. Their signatures make it easy it order and taste pretty good.

I made an order through the grubhub app to pick up and not have to wait and not wait in line, the app informed me to pick up at 7:55pm I arrived at the staff and asked cim to get my order that I asked for by grubhub, she told me I arrived too early and Ihad to wait 20 more minutes, the online orders were created to facilitate and not waste time on lines, I pay more on my orderjust to not lose time on lines

This place is horrible. Called 3 times for a cake for someone birthday and they sold my cake to someone else. The problem is that I called 3 times and I went to 5 stores looking for a specific cake and when I got there they sold my cake to someone elseand that is why I am leaving this bad review for them. They need better staff at this store that actually speaks English. Thewoman and man that was there was very unprofessional. They need to hire people that understand the customers.