Crooked Branch - San Antonio

Wow! Impressive property! We feel like royalty and everything has really exceeded our expectations! The rooms are pristine. The staff is so personable and professional. The spa is amazing and I had an amazing massage. We will be here all week and I am looking forward to another massage with my husband joining me next time. We have found our new favorite spot to stay while in town!

As it turns out... I don't post many reviews on Trip Advisor.. and aside from a review for a tour guide in Paris (Dec 2022 , my last review was a detailed write up on JW Marriott Hill Country in July 2018! Ironically, this review is almost exactly 5 years apart from our last family trip to JW Hill Country (my wife+kids stayed here in Spring 2022 for something without me . A very short notice (approx 10 days and 2 night stay last minute end of Summer getaway before school starts and breaking up the drive back to DFW from a swim meet. Overall it was a good stay services and property are nice and look like they may have been updated since 2018 (my last stay . Food Cibolo Moon and Rivertop Poolside lunch were excellent as always. Extra shoutout to Angelo (server Cibolo Moon and Abby (server covering beach pool area for Rivertop . They were both AMAZING. Ili at the Front Desk was great also during our check in. River Bluff crowded but a good time; lifeguard staff is great and attentive. Definitely a more fun experience with kids being a touch older now (both over 7 Activities we enjoyed poolside movie night, some of the kid activities and of course the S'mores! Miscellaneous I was surprised how much more smoking I noticed on property. At least 3 different occasions my family saw a guest smoking and/or smelled cigarette smoke at the River Bluffs. But then we didn't want to spend time on our walk out balcony due to the really strong smell of cigars... which were a bummer. BUT I actually felt compelled to write this review because our King bed was unfortunately the most uncomfortable bed I've ever had in ANY hotel. And I'm generally not picky for bedding I'm typically someone who can sleep on flat, hard ground surfaces. I had to ask my wife if it were just me she commented on being surprised how uncomfortable the bed was also. I'm certain we will be back again (our kids love the property , but man, I hope sure hope the beds get better (unless it was just our room... , and maybe have separate smoking areas....

We have now stayed at this property twice…March 2023 and July 2023. Loved, loved, loved both stays. It is the perfect mix of activity and relaxation. The water slides and pools are really great! Several excellent dining options on site. Definitely plan on visiting the spa…It is so worth it. We were also really impressed at how well the resort adapted for the busy holiday weekend. Additional dining options and family activities helped keep wait times low. Check the daily schedule to make sure you get to enjoy all the awesome activities like the on-site Build-A-Bear, wildlife presentations (we met a sloth!!! , and the rubber duck race in the lazy river.

Great visit to JW San Antonio Hill Country over the pre Independence Day holiday. It’s our 10-12th visit over the past 10 years and it still doesn’t disappoint! Pools were hoppin’ with activity’s, new bar service during Flick n float was a nice touch this year. Service at the pool from Abby, Hannah, Trinity and Amos, was on point, fast and friendly. New food truck had awesome Taco’s and nachos. SMores at the fire pit after 2 smoked beef ribs, and several pounds of Smoked Turkey, brisket and sausage was delightful, but over the top… I way too full. Crashed out in our quiet cool room, woke up refreshed and ready for and omelette cooked just right from Albert and new (to hotel) Sous Chef James to do it all over again. Please never change the oak tree covered area at entrance to slide for lazy river. It’s an awesome, relaxing retreat from the sun and hustle of the main pool. All in all, great weekend! Shout out to Banquet Chef Darren and Leslie for always being a friendly face that remembers me and the family. You’re both amazingly awesome and you have no idea how welcome you make us feel. I for sure miss seeing Reed this year. Always a great time to chat with him about all the new things going on in and out of the resort. Thanks Sous Chef Matt, Leslie and team for the Nacho’s! Adam and Nico at Cibolo provided great service for 8 hungry guests. Thanks to all the Staff for making our stay memorable!

Highly recommend this resort! I must say, I read some of the recent negative reviews and was ready for a bad experience but I have nothing but positive things to say about this resort. The customer service was excellent. The grounds are well kept and the room was clean. They have so many activities for your kids and also have plenty of fun things to do for adults. Also, big shout out to their housekeeping and Loss Prevention Department. I've left items in the room like a cell phone charger and never been able to get it back. This stay, we accidentally left our baby monitor in the room after we checked out. I didn't realize it until I got back to Dallas about 6 hours later. I called the hotel, they went and found the housekeeper who cleaned the room. She had turned in the monitor and they are going to ship it to me this week. I really appreciate the level of service we got and would definitely come back!