Cheddar's Scratch Kitchen - San Antonio

Worst 1st experience ever at this San Antonio local resturant chain! Very busy yes, was told at 520pm that a curbside order would not be ready until 600pm...it was NOT! Customer service fail, contacting management fail (no one asked why I was calling, was put on hold, no one answered in a reasonable time frame). No pics because never got past being checked in for the curbside pickup. The young man that took my call at 6pm for the promised pickup did not check me in!! which I was told after my wait of more than 25 minutes. No apology, no immediate corrective action...just we 'll bring your order out now all credibility was gone! I got a call 15 minutes later as I was going into the grocery store, letting me know my Cheddars order was brought curbside but they couldnt find me! Really? Cheddars you can do better! Busy is NOT an excuse for poor customer service.. I repeat..Busy is Not an excuse for poor customer service! SMH...

This is a wonderful cheddars to go to. We always have great customer service whenever we go. The complementary rolls are always delicious! Our food came out quickly and no problem with our order. Would definitely recommend.

Food is always great here service however not so much. Was sat down at a booth in the bar server greeted us got our drink order and food order came back with our food order then never came back we had no silver wear no napkins never came back to refill our drinks I had to get up and LOOK around for someone to ask for napkins, silverware then I didn't even want to bother asking for a refill because of then attitude I got after asking if silverware.

I was having a really bad birthday yesterday but the plans were to eat at cheddars. We showed up during the busy dinner hours knowing it was going to be about 1-2 hour wait for a party of seven so when checked in with the hostess, Erin, she saw my concern and frustration and helped me by seating us quickly because there was a party cancellation. She easily could've separated those tables and sat other parties but she went above and beyond by just simply making a customers night. On top of it all our waiter was amazing, funny, and quick with service. Food tasted great and came out quickly. We love this location thank you!

The food was good. We got the T-bone steak and they both came out seasoned very well. I also got two painkillers. It was cool. All the food that we had including appetizers came out good and hot.Wait staff was good and knew the menu very well. Very professional.