Baskin-robbins - San Antonio

Horrible customer service. Ordered birthday cake 4 days in advance, called 3 hours before to see if it was ready, said it would be ready at pickup time. Showed up, cake not ready, excuse was order ticket was hiding behind another order and staff calling in sick. That's why I called 3 hours prior. Ruined birthday. Take your money someplace else. This place is not worth your time.

I would give this zero stars if I could.WORST BASKIN ROBBINS EVER!!DO NOT COME HERE!absolutely the most rude female employees!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Baskin Robbins use to be peoples happy place back in the 90s.. seems like they all have become a joke.. this location is no exception.. where is management?

Went to this place with an entire family only to find out they’re closed at 4:15 PM!!The employee inside was still serving ice cream via drive-through window and when I approached him through the drive-through window, this kid says that he locked the doors because it’s only him in the store and everyone else left!!Instead of keeping the doors open and serving customers, he locked the doors.Many people stopped by and found there’ themselves dumbfounded just like myself.Poor management is not the appropriate word but that’s the only way I can describe it. Avoid this place at all costs.

DO NOT get ANYTHING from here. Look at this TRASH. What is this?? Why even make this? Why is this still even open?!! I even had to contact customer support for how awful the experience was!! They didn't even open the drive through window, so I can pick up a order. This is ridiculous and shameful for Dunkin' ?