Baskin-robbins - San Antonio

Mary Jane was very kind to allow our family to sample a variety of ice samples. Our treats were delicious and the decor was nice and clean.

I dug out my wife's favorite ice cream cake. We love the employees in this place. Thank you for your time.

Our 30-year-old family tradition is, a Baskin Robbins ice cream cake had negative experiences to do in recent years. We even blocked a cake in another place that was melted. We went to the i10 site for my sister-in-law and Maggie was a rock star! She made the most beautiful and complicated cake for my sister-in-law after a few small forest figures.

If I could negative rate this place I would. Went in a week or so ago and got two scoops. Shop was a little dirty, but I guess it could be worse. The woman getting my ice cream wasn't wearing gloves, so I saw her hand touch the inside of the ice cream container and that was kind of gross. I asked for sprinkles and the woman handling my ice cream proceeded to open the sprinkles and then directly dip my ice cream in to the sprinkle container. If you know anything about food handling you know that this probably isn't the best practice. First off, what if someone had a severe contact dairy allergy and then you went and dipped their sorbet/sherbet into the sprinkles right after mine? Not good. Second, what happens if a drop of my ice cream stays in the sprinkle container. Welcome mold and bacteria growth The kicker for me was once she finished putting the sprinkles on and was about to hand me my ice cream, she grabbed a spoon from a container, looked at it, I guess she decided it was dirty, and she proceeded to rub it on her PANTS on both sides and then stick it directly into my ice cream. I don't know where you come from that you think rubbing somebody's spoon on any part of your clothing is appropriate, but it's not. I took the ice cream went to the register took the spoon out, set it down asked for for a new one because she just rubbed that one all over her pants. She looked at me like I was crazy and the manager (I think) was right there and didn't acknowledge it. Overall this shop doesn't hit the mark. It's dirty, the employees are dirty, and I have a feeling they don't follow ANY food handling protocol. Definitely don't recommend.

If you like ice cream, and who doesnt? If you like great service, and who doesn't? The woman behind the counter could teach classes in customer service. Greeting people as they came in and thanking them for coming in, even while she was waiting on someone else. What a friendly person. Asked how my day was going, and seemed so genuine. Will be back!