Pizza Factory - San Andreas

Wow! This pizza place is outstanding. I had a rough experience at another restaurant, but this one was absolutely perfect. We even went back two days later!

I wasn't impressed with my experience at this restaurant. I stopped by while returning to Sacramento from visiting California's caves, but when we arrived, many items we wanted to order, such as meatballs, pineapples, and dessert pizza, were unavailable. Furthermore, we were the only customers there and were informed we would have to wait 45 to 60 minutes for our food. Considering it was a slow day, this waiting time was unacceptable. The staff also didn’t seem very welcoming. We ultimately decided to leave without placing an order in search of better options and service. To the owners: I did check the pizza place you mentioned. Three other people in my party that day can confirm my account. We were all frustrated by the long wait times and the lack of available menu items. If you hadn’t run out of food or offered us a wait of over 30 minutes, we wouldn't have left that day. For context, this visit took place on 8/13/22.

To my surprise, he claimed the manager said I had called to complain and was yelling at them. This was completely untrue. I have always loved this place, and I've never had any reason to complain. To make a long story short, I'm really disappointed that I can no longer enjoy their food, and I'm upset about how the manager handled the situation. I even told the manager I could provide my phone records to prove I never called to complain, but he hung up on me. What a shame!

Simple and clean location. And the pizza is great. If you like Straw Hat Pizza, this is right up there as it prepares and tastes. Toppings do not slip off the pane easily. I'm sure I'll eat again.

Pizza Factory used to be a central valley CA experience but I find they've moved mostly into the foothills. I enjoy the Pizza, it's well made for a chain restaurant. The staff here are friendly and there are games to play to entertain the kids.