Claim Jumper Carmel Mountain

Great service you would expect from Claim Jumper Restaurants. We drove down from Temecula as our location has closed. The food is just as good. The menu has changed slightly, but I guess that is to be expected. The manager was great also. He walked and noticed we needed a refill and went and got it.

I will this with mixed feelings. The food was delicious and the waiter was courteous attentive. However the dinner started off on a negative note by the hostesses. We walked in right before 5pm and gave the hostess our name. She told us it will be only 5-10 min. We waited about 20 minutes before asking the hostess how much longer. They had skipped our name in the list. They sat us immediately but did not apologize for the mistake. It was a little upsetting. Photos show the dessert cabinet. Complimentary cheese bread. Ribeye (medium 12oz) with grilled veggies and loaded mashed potatoes. Chicken pot pie. Kid's hamburger with grapes fries. Kid's pizza (doesn't come with sides).

Had a reservation, did not have to wait for more than 5-10 minutes. Nice booth in quiet area, excellent service. Food and drinks above average.

Our reservations were for 6 PM. We were not seated until 645. It took the server a long time , over 30 minutes to come to our table and ask for our drink order. We ended up giving them our drink order and our dinner order at the same time because we were tired of waiting. This restaurant seemed very understaffed. The hostess did not even say hi to us when she took us back to our table. She said our name and party of four and then just walked us to our table. She did not even acknowledge us. No greeting no smile no nothing.

Dinner was good but not excellent. We have had the chicken marsala several times and it was outstanding this time is was just good. Worst part is that the main course arrived within 3 minutes of the salad not a good idea and has never happened before. Grade needs improvement but still good.