Ichiban Sushi & Asian Grille

Once I placed my order online, I drove a long way (25 min. since I avoid the freeway) to get it, and once I arrived, the cashier confirmed my order, I repeated what I ordered and she verified it was all good to go. I drive all the way back to my home, and once I opened it up, what do I find, only 2 of the 3 items I wanted. The third I was actually wanting over everything else, but it was the wrong item. There is NO WAY that crab rangoon is a Jalapeño cream cheese style sushi. Yet that's what I got. I called them and they already knew that I had this order. Either the customer the Jalapeño sushi was intended for already contacted them, or this was a known mistake. The receipt I had even confirms what I ordered. Either way, I'm trying to talk to them when low and behold, the lady on the phone with me HUNG UP ON ME WHILE I WAS TALKING!!! I am not impressed with their service. It was rude, crappy, and very disappointing when I just simply wanted the food that I ordered.

This place has pretty good sushi, but very bad service. Don't go for the service, go for half price sushi. They also have naturo style sushi, which is sensibly low carb (not half off).

Ask the person that is taking the order to write down what the customer wants or to type it into their phone.  Repeat what they said and then ask a manager for help after.  It shouldn't take 10 minutes to place an order.  I said that I wanted unagi nigiri.  I told her my order 6 times.  I should have to tell my order once, twice, or three times tops.  I don't know if there was a language barrier but unagi means eel.  Make sure that your employees know the Japanese vocabulary.  I order maguro.  Therefore, I expect the person that is taking my order to know that maguro means tuna!  I asked you for two unagi nigiri and you asked me, "We have nigiri squid, eel, etc.  What do you want?"  I told you that I wanted unagi.  Do you not know that unagi means eel?  I know the Japanese terms.  I'm sorry that I didn't speak to you in plain English and tell you that I want eel and tuna.  You gave me 8 tuna sashimi and 4 sashimi unagi when I wanted 4 sashimi unagi, 4 sashimi hamachi (yellowtail), and 2 nigiri unagi.  I don't know where the miscommunication happened.  In this time and age, people just want to get the food and take it home.  I think that it would be a good idea to have an online ordering system of some sort or just make sure that your employees are more knowledgeable of the menu.  I am not sure where the miscommunication took place, but thank you for giving me my money back!  It looked delicious but I didn't take one bite.  I was upset because I didn't get the extra ginger that I asked for!  Thanks for making sure that you gave me extra wusabi and no soy sauce because I had soy sauce at home.  Sorry for the not business.  See you next time.  I hope that you improve your process of communication.

Ask the person that is taking the order to write down what the customer wants or to type it into their phone.  Repeat what they said and then ask a manager for help after.  It shouldn't take 10 minutes to place an order.  I said that I wanted unagi nigiri.  I told her my order 6 times.  I should have to tell my order once, twice, or three times tops.  I don't know if there was a language barrier but unagi means eel.  Make sure that your employees know the Japanese vocabulary.  I order maguro.  Therefore, I expect the person that is taking my order to know that maguro means tuna!  I asked you for two unagi nigiri and you asked me, "We have nigiri squid, eel, etc.  What do you want?"  I told you that I wanted unagi.  Do you not know that unagi means eel?  I know the Japanese terms.  I'm sorry that I didn't speak to you in plain English and tell you that I want eel and tuna.  You gave me 8 tuna sashimi and 4 sashimi unagi when I wanted 4 sashimi... read more

Great prices for great tasting sushi. The service was fast and efficient and family oriented...I'll be back! Why Zomato insist on 140 characters I don't know...app needs some improvements