Mr.sub - Saint Thomas

Arrived 45 minutes after the scheduled opening hours. Ordered our subs, and the employee looked at us like she wasn’t aware what was even happening despite standing at the counter appearing to be ready to take our order. She talked like she was extremely confused, and then out of nowhere said, “I’m sorry we literally just opened and I need to fill up the sauces.” She then disappeared to the back for an extended period of time before serving us. 45 minutes after opening, and your staff are not prepared to serve customers on top of the fact that they don’t not seem to be in the right headspace to be working. On top of this, I come to the google reviews and see the lovely little note left on a previous customers order wow. What a disgusting and offensive thing to allow to happen in your store. Absolutely will not be back.

My partner and I received our food order today (April 3, 2024) and found the following scrawled on our package. As a gay couple, we found the message highly inappropriate, to say the least. We live in a free country, and people can believe whatever they want, but the message was unnecessarily targeted and we'd greatly appreciate a follow up. Service: Delivery Meal type: Lunch

Had subs from here twice now. Months apart. The first one was a mess. Falling apart. A slip of sauce everywhere. Terrible. And now a second chance, the sub is hard and stale. Never again. Go to Mr sub inside st.thomas on Talbot if you want quality. Food: 1 Service: 1

Usually have awesome service when I stop in here, from one gentleman especially. He 's always super friendly and sub is always well made. Was extremely disappointed when I stopped in today about 20-25 mins before they close and was denied service because everything was put away The girl working didn 't seem to care even after I confirmed what time they closed just said again everything was put away and continued to clean. I could understand if I walked in 5 mins before closing but not almost 20.

Store says closed at 7pm. Came at 6:35pm and was informed by the employee they are closed because she’s 1/2 cleaned up