Subway - Saint Paul

Both of the sandwiches were excellent. The young man who prepared them was very courteous and respectful.

I used to frequent the now-closed Subway on Arcade, but decided to visit this location today. The staff was extremely friendly and attentive, ensuring the line moved swiftly. They carefully followed my order instructions for my sandwich. I was very impressed with the service and will definitely return. Excellent experience.

I ordered my sandwich with veggies and mayo on the side to prevent it from getting soggy on the way home. However, when I asked the employees to prepare it this way, one of them refused and walked away rudely. I tried to explain that you should be able to customize your order at a sandwich shop, as I have worked at one before. Unfortunately, they continued to have difficulty accommodating my request and provided me with poor customer service. Ultimately, the employee begrudgingly fixed my sandwich but insisted that her manager said they could not give customers veggies on the side.

Usually I 'm happy with the service here over other locations. But tonight just now there 's a new person with her pants sagging at work and around food! Really? So I said something about it being inappropriate around food. Then I repeated myself 3different times and she took out one bread and just stood there, didn 't say anything. Mind you 3 people working including a m socalled manager. No greeting whatsoever. The manager had the nerve to ow mad at me because I am irritated now. Manager has anattitude when she tells me the younger girl who 's sagging is new. I told her that I had repeated myself over and over. Themanager was arguing instead of using customer service. She acted like we were on the street. I told her the customers right.Manager said, and I quote, not in my book . It was 8:30pm. If I hadn 't promised my 5yr old neice who was with me at the time,that she could get subway. I 'm so angry right now. Fire the whole crew that worked tonight. Very unprofessional. I hate badcustomer service!

The young lady here was talking on her phone while making sandwiches, as soon as I walked in she asked rudely if I was there to pick up I responded no. She pointed to the one other person in the store saying the lines behind her. That 's obvious she is ordering before me I was looking at the menu trying to keep 6 feet distance. You don 't generally go stand in the corner when you walk into a subway where there is another person occupying a tight space. When it gets my turn to order a guy walks in after me and she does the same thing to him, he said I haven 't even looked at the menu yet trying to point him to the line behind me again it 's just me now in a tight corner. So I said you don 't need to tell people where the line is trying to explain why that 's not relevant and immediately she threw her hands up said don 't even start with me. I then asked what her name was and to speak to her manager and she wouldn 't tell me. She just said you aren 't going to do anything you disrespectful N word so just get out of here. Wow! Bravo. Not going back here I hope someone there figured out this soon this persons not going to last, but how many customers will she turn away for good until they do?