Le Cocon Des Neiges

Nothing to say about the hotel itself, the room was great! However, between the restaurant manager and some servers. Good manners leave to be desired! Between the familiarity of the servers and the manager able to enlist us as if we were children, unacceptable.

We had a late lunch here today. 4 adults and 4 children. I ordered in French but the rest of the party spoke English. We are all ex pats living in Moscow. By Russian service standards even this was shocking. My 6 year old son asked if they had pepperoni pizza and the waitress responded curtly to him that this is not French . Um, is pizza? We ordered wine, never came. Had to walk out the door to see any type of bill. In fairness the pizza was decent. Not memorable but good enough but the service? Surly, incompetent, and inattentive. Basically- a French Saturday Night Live skit. I hate myself for leaving a tip, I was just terrified to think of how long I 'd wait for the change.

Good food and beautiful view, not over-priced. Enjoyed both a lunch and dinner at the restaurant. Good veal for dinner as well as fish and chips for lunch.

Went there for lunch. Goulash soup was like dish water and the cynic in me would say that the locals were served preferentially over our English group. It took 2 hours between being given a table and eventually paying our bill. Not good for skiers hoping to get back on the mountain!

Positive rating we eat very well and the restaurant is well placed negative side the boss is systematically stressed .. every day and at each service and it is even insulting with the clientele. The service goes much better in his absence. customer and staff are more Zen ... service better organized