Togo's Sandwiches - Sacramento County

The last two times I’ve ordered from THIS location since the changes my sandwiches have not been enjoyable. The way they were slapped together was messy, ingredients spewing out of sandwich wetting and making stale bread disgusting. Had to remove the browning avocado. The avocado should not have been put on sandwich to begin with. That’s where quality control and being able to watch a sandwich maker was a great customer service when going to togos. I will now be going to jersey mikes or even subway so at least my food is fresh and made to my liking and not just thrown together any which way and thrown in a wrapper like my last half wasted meal. I bought my daughter and grandsons sandwiches as well and their bread was crumbly and stale as well. These changes were not better for customer, may be better for Togo’s but I bet your loosing faithful customer base.

I used to like going here. This is convenient to go to. They had the daily deals over the weekend and there were very nice, friendly, and welcoming employees there that were enjoyable to interact with. I can understand getting rid of the weekend daily deals, but I can’t wrap my head around why the kitchen reorganization was a good idea. Essentially they turned their kitchen into a McDonald’s theme theater. The customer interaction is only limited to the what you order at the register and when they call your name when your food is ready. You can watch the employees working on your sandwich, but even they say “have a seat and we will call you when your sandwich is ready,” you’re discouraged to interact with them. On most days, you can watch the employees interacting more with each other than with the customers. They could have done this because to be more efficient, but the minutes they are saving each day is costing repeated business. Without a good customer relationship, I’m more inclined to go to and encourage others to go to Jersey Mike’s instead.

Ordered catering recently and it was well made and nicely packaged.

As always the food was excellent. The staff was friendly, courteous and efficient. This will remain our go to sandwich place.

Have allergies and friendly staff ways makes sure to ask so there is no cross contamination.