Mcalister's Deli - S Jamaica St, Aurora

I ordered the jalapeño turkey crunch and cheesecake through the Waitr app. My food was ready in less than 15 minutes and everything was delicious.

Messed up about 5 things on a 3 person order with only 1 substitution. Only ever have 1 flavor of chips despite advertising like 5. The food they do give you is cooked fine but what good is it when 30% of your order is missing? Icing on the cake: the tea is 3 dollars.

Serving size was very small in the cup of Broccoli Cheddar soup. And it was very thin. Sandwich half was small also. They ran my card twice, it said approved with a check mark but the cashier said it errored out. We finally paid cash. Cashier was not quite rude but maybe a little curt.

Person at register looked confused. We asked for our tea and she said we didn?t order any! We did! She said we didn?t pay for it duh? we paid for it separately. Almost all tables were dirty and not cleaned off. Two of us sat at a large table.

The Manager Tunisha is beyond unprofessional and instructs her staff to cut back on the amount of product they customers pay for. Today, I paid for a bowl of soup and received a half cup of soup. After arriving home, I called the stored and the manager informed me the amount of ounces in each cup, told me I received the correct product, and offered to give me another 3.5 ounces of soup instead of replacing my order. The manager then began to insult me and told me that my complaints will arrive back to her. I'll be sharing this experience with all who will listen. I've been supporting this restaurant (paying over $20) each meal ticket twice each week and I will no longer be returning until something happens to this unprofessional manager who has been managing (according to her) apparently for 25 years. Worst customer service ever from a manager.