The Dun Cow - Rugby

I would recommend that if certain items on the menu are not available, diners should be informed when given the menus rather than after waiting to order, only to be disappointed. Unfortunately, my family will not be dining at the Dun Cow again. This was the third time we experienced slow service and unavailable food - how does a supposedly competent hotel run out of fish and steak? Additionally, the food we did receive was cold in the middle and hot on the edges. Upon informing the manager, who seemed unfazed, our meals were removed but we waited too long for replacements. We decided to leave and found a lovely pub with friendly staff, a variety of menu options, good service, and reasonable prices. Farewell, Dun Cow.

Visited for New Year's Day lunch and it was lovely. Great food and service. Good selection on the menu and all very good value for the quality and portion sizes.

We ate dinner here on New Year’s Eve with myself, husband and 2 daughters. The pub was busy but we were sat in the back restaurant, so it was cosy. We were welcomed from a manager saying “welcome to the mad house”……this says it all really! If you are gluten free then this absolutely is not the restaurant for you. There is no separate menu or indication of what you can eat off any menu. I was simply handed over a tablet and had to figure it out! Took a good 15 minutes for me and my husband to suss out what menu was what etc. Unfortunately there were only 3 gluten free mains and the one I wanted had sold out! Thankfully they managed to find me an alternative steak in the kitchen. Service was very slap dash I enquired about a straw for my drink as it hadn’t been mixed properly. I was told they don’t have straws at this pub and then 5 minutes later the same waitress, who informed me of this, carried a tray of drinks to our neighbouring table with straws in the drinks very bizarre. It took a good 45 minutes for our mains to arrive, but no one had cleared our starter plates when the mains arrived. All very amateur. My daughter had a burger and commented on how bad it was she’s only 10! My husband was the only one that had a pudding as I really couldn’t be going through the gluten free tablet again to figure out what I could eat! Unfortunately his pudding was barely lukewarm. We’d given up hope by then, asked for the bill and left £130 lighter! Extortionate price for a very bland experience! We paid only £30 more than this to eat out at the Ivy a few weeks ago and obviously this was an enormously far superior dining experience! I’d avoid this place and spend your money elsewhere. Definitely won’t be retuning, which is such a shame as the building is beautiful. It’s a very badly run chain pub with what seems lack of attention from staff or management. Food was not worth the prices at all.

Arranged a pre Christmas meeting with family and they booked this place….first time here so no pre conceptions. Very busy week day service, we were shown to table immediately and did have a short wait for drinks and food service ,which was ok. Ordered roast Turkey from the festive menu. The presentation was shocking…2 slices laid atop of the veg! The veg was poor, carrot was sliced in two and the same for 2 whole parsnips! Add in half a dozen sprouts and a couple of not very well roasted potatoes and you have at best an old school dinner! Would be interesting to see how the service and presentation compares when not so busy……but I can’t say I would be rushing back to find out!

So disappointed after a long wait for food my turkey didn't arrive with garlic herb ruffled potatoes just plain roasts no broccoli no stuffing wrapped in bacon as described on menu waited 10 mins for cauliflower cheese side then pudding arrived creme brulee with supposedly homemade shortbread was actually accompanied by a shop brought lotus biscuits not homemade biscuits not as described again no explanation or given the choice to order something else for the cost I would expect to get what I ordered or at least an explanation before serving shouldn't need to complain .clearly ran out of vital ingredients but didn't advise when ordering or when served which is poor. Too busy to care judging by the other reviews recently if you are going to charge those prices you should deliver what is stated on the menu if not at least explain why apologise. Your only saving grace is your staff are always lovely albeit not aware of what the kitchen is actually delivering