Taco Bell - Royal Palm Beach

This is absolutely outrageous. If there were a way to give minus 10 stars, I would choose that! I ordered not one, but two Crunchwrap Supremes, and what I got was just a pile of greens—no meat whatsoever! Not even a hint of black beans, which would have been something. I also ordered some cinnamon twists, and they carelessly tossed them into the bag. This is by far the worst Taco Bell I've ever encountered! I will never return! I spent $20.50—this is unacceptable!

Do you like having to guess if your Taco Bell is open, because the employees intentionally leave all the signage lighting off? Do you enjoy eating in 47° degree weather every single time you visit a place? Are you a fan of hearing the ‘N’ word repeatedly, constantly, nonstop between employees? Well if so, then you’re in LUCK! This Taco Bell offers all of that, with none of the customer service frills! So come on down, to Royal Palm Taco Bell, and get your dose of garbage service and experience TODAY!

Everytime I go to this Taco Bell, I swear it will be my last time. Unfortunately, it’s a minute from my house, and convenient. This time is truly my last time. I waited on the drive through line for a solid 15 min before heading to the order screen. I finally get there and I sit for another 8 minutes, saying “hello” multiple times before finally someone offers to take my order. No apology or anything. I give my order, repeat my order, and get to the pay window. The male takes my card, and I see him and the female that took my order dancing behind the window and completely having a full out conversation. Finally he returns my card, hands me my food, but with no bag! I asked if he can bag the food because I have to carry 3 boxes, and three sodas, plus random tacos with no bag while carrying a baby in my arms. He looked at me like I had 3 heads when I asked for a bag. Is it unusual to hand all that food to someone in a plastic bag? I kid you not, the bagging took another 5 min. I watched him do it, and I feel like he intentionally took his time. He flattened the bag a good 10 times. Needless to say, I get home, my tacos are all completely wrong. I asked for nachos instead of cinnamon sticks and got cinnamon sticks. The food was completely cold. I have no idea how they remain in business.

Drive through employee complained multiple times about us ordering 10 tacos, and when she explained how they need to make more potatoes, I finally received my food to find spit folded up in a napkin with a outline of lipstick on it. See attached photo, pretty this is a punishable crime, especially since the pandemic. Do not come here.

After a while, I lost my patience when I saw two employees and the manager enjoying a chat and tossing around sauce packets. I decided to flag down one of the employees and requested a refund. Suddenly, the manager pointed out that my food was ready, but I made it clear that I no longer wanted it and just wanted my money back. The cashier mentioned they were short-staffed, and I understood that, but I explained that the wait was excessive. The manager then came over to initiate my refund, remarking, “It’s not like your food is going to be ready in two seconds.” I replied, “You’re right; it has already taken 45 minutes, and I should have been more patient.” But if they were truly short-staffed, I couldn't understand why the manager and two employees had time for a leisurely conversation.