Gloria Jean's Coffees Roselands

The employees are friendly, but provide bad service, waiting times for a coffee is very slow for a caffe that makes bad quality coffee while not busy at all. Food/Drinks: 4/10 service: 5/10 Relation quality: 5/10

I've never been so messed up in a coffee shop until today, where I had more than a few problems. with the family sat and decided to take away coffee and baby-cinos 19/10/18 jess was the manager on the day. 1. problem the person who took the order completely forget my mocha. so that we wait for long as usual. 2. when I asked what happened with the Mocha order, I was met without excuses and a repulsive ton of this assistent. 3. problem- if I tried to get a small mocha $(5for1shot) with a double shot that would charge $6. stronger she said. I ordered that. I said, why would I charge this price if I. read more

The service. waited to serve 10 minutes because there was only one person on the register and the customer before me had to pay hardships. 10 minutes for my icey chocolate, which was not the biggest. better. even only had the cheap, not so great tasting caramel to serve... nothing else

Order completely wrong, then the manager refuses to reimburse or make the right drink, argues and screams, tells me I ordered a cold drink when I never drink cold coffee. inappropriate experience.

I’ve order a Mocha truffle today and I was really upset , it tasted like a coffee only .This is my favourite place for coffee and today I was really disappointed and they didn’t cared.Normally is other 2 people taking order , but today was a mess. They were really confused and took to long .