Gelarmony Roma

Stratospheric ice cream... Strange flavors but delicious.. Very kind staff

Is good Food: 5 Service: 5 Atmosphere: 5

Today I went to this ice cream shop, I frequented it often in the past but today I was very disappointed. Unfortunately for health reasons I can 't eat some things and I asked for the book of ingredients, which was serious because the staff didn 't know where the book was. I was provided with a little book which was actually a recipe book but the staff (probably young and inexperienced) believed that it was the book of ingredients. I pointed out that it wasn 't and they looked for it while I waited, it is not possible that the book is not within immediate reach of the customer and that the customer should feel looked at in a strange way if he requests it. I would like to point out that the sales staff, strangely, seemed to have never had to deal with such a request. They were disoriented and looked at me as if I had asked who knows what, which made me feel very embarrassed and I didn 't like it at all. In the end the book was finally found by a sales assistant but it was not possible for me to purchase anything because there was no adequate communication between the parties and some flavors declared on the book, oil based and not soy based, not I managed to figure out where to find them since the workers seemed disoriented and were confusingly bouncing information back and forth between each other. In the end I left tired and impatient. An employee greeted rudely when I turned around, the tone of his bye, bye was as if to say finally go away . It is not possible to have health problems and make legitimate requests and feel treated in a less than courteous manner because of it. Taking into account the fact that when you have problems you have more difficulties and you need more understanding and help in choosing products. My family and I will never set foot in this ice cream shop again and I will give terrible publicity.

Optimal Service: Dine in Meal type: Breakfast Price per person: €1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Cannolo

Amazing vegan hazelnut almond gelato Vegetarian options: Vegan icecream Service: Dine in Meal type: Other Price per person: €1–10 Food: 5 Service: 4 Atmosphere: 4