Panera Bread - Rocky River

This place was filthy, and the young kids working there were sick in their phones. We had to wait both mornings for the coffee to be made.

Food was ok, place could use a good cleaning. Having to wipe your own table before you can eat at it is a bit much... panera has this down to a science... they do little to nothing to help the customer after the order. Then they want a tip! Might be giving Panera a break for a while.

Paid $16.88 tip on grubhub for 2 bites of a sandwich (they forgot the meat) and a small handful of wilted iceberg lettuce with leftover pizza toppings. Biggest rip off.

This Panera location is wonderful every time I go there. It's generally quite busy and the employees are friendly, courteous, and do their job with a smile. The food came quickly and was exactly as ordered. The do such a wonderful job, and I am particularly grateful for how well they take care of my dear friend Ed, who is a retired veteran who eats there nearly every day. When he was in the hospital recently, I went to get him lunch and thr manager knew exactly what to prepare for him. Thank you so much for the care and consideration you show your customers. It is so appreciated! :

Love the food, but really miss the jazz. Not a fan of the Pop music they play now. Plastic utensils and a severely overworked staff that looks like to they'd rather be anywhere else. Used to love coming to this location, but it has only gotten worse over time. A business in a constant state of hiring (it was like that pre-Covid as well), is a giant red flag. People don't quit bad jobs, they quit bad managers is a saying that comes to mind.