Benito's Pizza - Rockwood

My family orders Benitos a few times a month. Their pizza is very good. Delivery always arrives earlier than expected! Service: Delivery Meal type: Dinner Price per person: $20–30 Food: 5 Service: 5 Recommended dishes: Pizza

Service: Take out Meal type: Lunch Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Breadsticks

Tried calling for delivery. was hung up on before finishing order, called back then hung up on again, my credit card was hit with the purchase. after such RUDE service I called to cancel the order and was hung up on again. drove to facility to verify order cancelation and was treated even worse. was told there wasn't a manager on duty and no corporate number to call. informed teenage girl behind counter they had lost a long time customer she rolled her eyes, laughed, told me I could leave. Service: Delivery Meal type: Dinner Price per person: $50–100 Service: 1 Atmosphere: 1

This locations rocks. Seriously. Fun and polite staff. The food is really delicious also. Big Benito is great for parties. Service: Delivery Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Big Benito, Breadsticks, Greek Salad, Pizza

Ordered a medium pizza and breadsticks at 6:45 for delivery. Was given a delivery time of 7:45-7:55. At 8:30 I still had not received the food or heard anything. Called the business twice to which I received a recording that they were closed and to call back during normal business hours. So I planned to call back in the morning. To my surprise I get woken up at 9:45 to a gentleman trying to deliver my food. I told him I unfortunately did not want the food anymore as I had already made myself something to eat and was in bed. I offered to still give him a tip, very sweet kid I wish I would have gotten his name. He told me I could call the store to get a refund. When I did a woman answered and I told her the situation. She was less than pleasant and told me “well we made you order and delivered it and we weren’t closed we were busy with the flooding and power outages”. Which I can respect and understand. However that doesn’t change the fact that I was given a time frame and it showed up two hours later. So I asked for refund and she did do that for me. I’m just amazed at the lack of accountability and communication. To try and argue with the customer over something that clearly wasn’t right really is not a good customer service practice. Communicate with your customers and this wouldn’t have been an issue. Service: Delivery Meal type: Dinner Price per person: $20–30 Service: 2