Great American Cookies - Rockwall

Horrible! Don’t waste your time! I ordered a cookie cake Saturday morning to be picked up Sunday at 12:30. I arrive Sunday at 12:45 and they had no order come through as I was told their “system was down”. I was told to come back at 3pm and they’d have my cake ready even though that time was already half way through my son’s birthday celebration. I was told the order was already cancelled by the system so I should receive a refund in the next 3 business days (I’ll update if that happens). I came back at 3:05pm and the cookie cake had just been baked and was not ready at all and they seemed to have no idea that this was supposed to be done. The excuse this time was the night prior someone left the refrigerator open and all orders had to be thrown out. Hmmmm. Waited for 15 more minutes asked if it’s ready as I’m actively missing my son’s birthday party. Said they will need a few more minutes and after 10 minutes of still no cake I told them to give me whatever they had done and I’ll decorate it myself! They were all incredibly rude, the manager mocked me and when I asked for the owner’s information they ignored me! I’ve never witnessed such unprofessional behavior in my life! I received an incomplete, pathetic cookie cake for $65. Never again.

I go here a lot with my mom and I get milkshakes and they are always high quality

We had a great experience here. Got a couple of ice cream cones, and a snickerdoodle cookie. It was great as always.

We have visited twice in the last two weeks. The first visit they were out of hot fudge and caramel . The next visit, just weeks later, they were out of all cookies, vanilla, and sweet cream ice cream.

Got some ice cream here, and it was awesome. However, the snickerdoodle cookies are always the best.