Steak N Shake - Rockford

This restaurant is much better than the one in Decatur. The service is quick, friendly, and the food is made with care. The fries here are also salted, which has not been the case in Decatur for years.

I believe this restaurant has changed ownership. The burgers and meat preparation are not as good as before. It seemed like the meat was simply cooked rather than the usual smashed burgers that have crispy, buttery edges. The burger was boiled and dry. Even the milkshake did not taste the same as it used to. Overall, I was disappointed with the meal and did not feel it was worth documenting.

The food was delicious, but the self-checkout/ordering system took away from the traditional dining experience and nostalgia.

Sad, order from a kiosk, want lettuce or tomato on that sad excuse for a steak burger you pay extra, up charges left and right. Miss the pre-pandemic humans. No reason to try this again until my befuddled old brain loses this memory.

I had an order to pick up for a DoorDash customer. The order was one milkshake. Nothing more. When I arrived, I went to the pick-up area, and the lady manager came over and set down a bag on the pick-up table, but it wasn 't for my customer. I smiled, held up my DoorDash hot bag, and told her my customer 's name. She grunted and walked away. No greeting. No smile. Nothing.There was only one other employee there who was not a cook in the kitchen or working at the drive-thru window. He was the server, and he was a young man. As I stood waiting for my DoorDash order, I observed him standing behind the soda machine playing on his phone. Every once in a while, he went out to a table to take something to seated customers. He walked very slowly and never once smiled. When he was finished getting what a customer needed, he went back to playing on his phone behind the machine. He never even acknowledged me, let alone asked if he could assist me.I stood there waiting for about 15 minutes, and neither he nor the manager who disappeared acknowledged me the entire time. Finally, the lead cook came over and asked what I needed. I told her I was waiting for a DoorDash order and gave the customer 's name. She said OK and said she 'll let them know, and I thanked her.Another ten minutes went by, yet still no one brought my DoorDash order. The manager did finally reappear to set someone else 's order on the pick-up table, but once again, she completely ignored me. Then finally the server came over, very slowly, and asked what I needed. I showed him the information on my DoorDash app, and said all I 'm waiting for is one milkshake. He went to go make the shake, and finally brought it to me five minutes later. He didn 't give me a straw with it, so I had to ask for one and wait for him to go get it.As I was leaving, I said Customers shouldn 't have to wait half an hour for one shake , and he mumbled something so quietly that I couldn 't hear him. I just left because I needed to hurry to get the order to my customer since it was already very late.I 've eaten in this restaurant and used the drive-thru in the past, and I 've never had any of these issues. I 'm not sure why it was different this time. My best guesses are 1: The restaurant is under new management and it 's horrible management, including horrible training and supervision of the employees, 2: They are prejudiced against DoorDash drivers, which also fails under horrible management.