Dunkin' - Rockford

I just want to say that the cashier is really disrespectful. I told her to give me an order and she gives me a completely different one and then gets mad at me when I ask her kindly to give me my right order. She stuffed all the donuts I ordered in a bag and when I took them out, they were so messy. She was giving an attitude when I didn’t do anything bad to her.

I wish there was a more updated menu so I could see the available donut options. It would be helpful if the menu indicated how many of each item were left, or if an item is sold out, it should be removed from the menu. I often have a craving for something sweet in the afternoon, but frequently find that the items I want are not available. This can be frustrating and sometimes I end up leaving without placing an order.

The cashier at the window Literally yelled at me and made me cry because she gave me the complete opposite of what I asked for and I kindly told her it was wrong. Not to mention she didn’t even fix it she just poured my hot drink into a cold cup and put two ice cubes in it. I get it you don’t wanna be at work, nobody does, but chill it’s not that serious I promise queen.

UPDATE: buyer beware when using the app. Ordered two drinks via the app for pick up. Git to the store and they were completely out of the supplies for both drinks. They apparently were unable to refund me! Um what??? I asked for 2 other drinks, one of which they were out of.. settled for 2 iced coffees which were definitely cheaper than the items on our mobile order.. no refund.. no offer of the balance on a gift card.. NOTHING!!!! Basically they kept the overage. Wow. I tried to give them another chance but, as they say took one up the butt on this order. That does it.. I'm out.. you will not be getting my business again.. I've told all of my friends to watch out on the app purchases.. you guys screwed me over.. keep it up.. you will go out of business and you will deserve it.. The positive is that usually the drive through moves pretty quickly. The negative is that there is no point in placing a mobile order if I have to sit in line to pick it up. We have never had an issue with our mobile ordering orders however we are changing to mobile ordering at a Starbucks not far away. Yesterday we placed a mobile order but when we got to the store the line fir drive through was huge! Since we already paid for the order, when you place a mobile order, we were forced to wait in line. We waited 16 minutes!!! I cannot wait that long. There is literally no point on mobile ordering, you STILL have to sit in the drive through line. If we mobile order from Stsrbucjs it is ready when we arrive and we can walk inside and pick up the order. There is no covid reason why Dinkkin should not allow customers to walk in and pick up orders. Sorry dunkin. Im out. I can't spend that amount if time waiting when I can get my order immediately at starbucks. I

Beware of this place i orded a large hot coffee and they gave me medium size I questioned the young lady and she said that is a large size. She charged me. 3.26 . Scammers Not coming back for sure