Panera Bread - Rochester

The food is fantastic, and the service is excellent! However, it is a bit expensive for the portion sizes. The Mediterranean sandwich and black bean soup are outstanding! I appreciate having a free trial of their Sip Club, which I use daily, but I don't think I would pay for it regularly. I also had a couple of disappointing experiences with delivery; they didn’t leave the food where I requested and I wasn’t notified when it arrived. I wouldn’t choose delivery from them again.

I ordered a "pick 2" meal with four options through the Panera app, but when my food arrived, one of the sandwiches and a drink were missing. I called customer service, and the representative offered me a credit. However, I explained that I preferred the missing food instead. He responded rudely, saying that we wouldn't receive it until 2 PM because they were busy during lunchtime. I was taken aback by his tone, especially since this was not my fault and I had already paid for the order. I usually have a good experience ordering from them, so I recommend checking your order before the delivery person leaves.

Online order almost always wrong. Usually missing a side item so I typically just let it go. Had an overall negative experience with my most recent order however. It was missing a whole sandwich. I ordered on a Thursday and called right away. The associate couldn 't refund same day but will do it first thing in the morning . Gave it a couple days to account for the weekend, norefund. So I went in. No, sorry for the inconvenience , nothing. They seemed like they just wanted to get me out of there. Infact they were in the middle of refunding another customer for missing their items. Disclaimer:This review doesn 't reflect myexperience with the delivery driver. They were fast and nice. But check your bag before sending the driver away.

The cashier was very friendly and engaged me in conversation, which I appreciated. I really liked the cheerful and welcoming attitude of the employees; it made the atmosphere feel inviting. Great job, team! I will definitely be returning.

Ordered online and they forgot a sandwich and my soup was crushed and dripping all over the bottom of the bag. The only reason I am posting this is because this has happened more than once. Other Panera's in the area are better.