Firehouse Subs Henry St - Rochester

They offer a great selection of sides, including side salads and soups. I particularly enjoy the salad because it includes more than just tomatoes, though I do remove the pepperoncini since I'm not a fan of that. One of my friends tried the Chicken and Dumpling soup and absolutely loved it. This time, I also sampled a cookie; it was decent, but the brownie is truly amazing! The only downside for me is the Coke Freestyle machine for fountain drinks. I find that the beverages can taste off due to the mixture of flavors that come from a single nozzle, though bottled drinks are available as an alternative. Overall, Firehouse Subs is much better than Subway, so if you typically enjoy Subway, I suggest you try this place instead. If there were one nearby, I would definitely visit way too often!

I thoroughly enjoyed my salad! The chicken was tasty, and the vegetables were just right. Thank you for providing a healthy option that doesn't compromise on flavor!

I had an amazing sandwich, and the staff were really nice. You can't go wrong with the turkey bacon ranch! Next time, I think I'll order a large because I wasn't quite full afterward.

They make great tasting subs, in a variety of flavors! Highly recommend the chipotle chicken in a size medium. Great customer service too and always helpful!

2-month update: Even after Firehouse Subs responded to my initial review by stating they wanted to make this right regarding their error, I still haven 't heard a thing from them. Terrible company. 1-month update: I discourage anyone from patronizing this store and now question the ethics of the company as well. Clearly there is an issue with their website ordering process as I had ordered a large Hook n Ladder for $16.00 and received two slices of toast upon delivery to my house (see original review and photo of actual sandwich/bread that accompanied it). You 'll also notice the company 's response to my initial review that they hope to make it right . That was well over a month ago now and I haven 't heard another peep from them. Quite unbecoming of a company that tries to portray itself as a virtuous supporter of the firefighters in our communities. I 'll keep updating and will keep anybody that is considering giving this store/company business posted! Initial review: Terrible! We spent $80.00 on our Firehouse order last week for 4 sandwiches--including 2 large Hook n Ladders--and 2 cups of soup. Upon delivery, one of the Hook n Ladders was literally just the bread!!! Zero ingredients! It was supposed to be a Hook n Ladder and it literally was just the bread! See accompanying photo! When I called the store to inform them, the employee simply said that some people just order bread!!! Really??? Some people specifically order a Hook n Ladder for $16.00 and just ask for the bread?!? I doubt it. Don 't you think an employee would have called to verify the customer didn 't want any ingredients on the their $16.00 sandwich they specifically ordered as a Hook n Ladder?? What kind of world do we live in these days?!?!? At least they included the pickle?