Big City Deli Pizzeria - Rochester

We ordered pick up using the Slice app. The order was for 2 medium pizzas, 2 slices of pie, and the Long Beach sandwich. Came out to $70 including tax and a generous tip. That's what we ordered. Here's what we actually picked up which is so disturbingly dumb it's almost hilarious. If it didn't cost me $70. The Long Beach deli sandwich (which is supposed to come with roasted chicken, bacon, spring mix, pepper jack, Chipotle mayo, tomato) was simply a cibatta roll with pepper jack melted on it. Seriously. Bread and cheese. Nothing else. The app required that you input what kind of cheese and what kind of bread and charged 55 cents for every additional item. It charged 55 cents for my cheese selection (which is what its supposed to come with) and that's all I ended up getting: bread and cheese. For $15.39. The 2 medium pizzas were just pizza dough and red sauce and one had pepperoni. No cheese. Again, all the things that are supposed to just come with it were not included and only the add ons were included. I'm surprised we didn't just get 2 pizza boxes with just sauce poured in it and some pepperoni thrown in they actually remembered to bake some pizza dough to go with it.

So, I’m posting this for my mother who stopped in to get a sandwich. It was a Friday night so a lot of people that came in were coming from the bars next door and were acting silly…. My mother wasn’t in a bad mood at all and she said her and the other costumers were having fun and joking. So why was it the only person that had an issue with my mother was a worker. Male and short she said. The lady he was training was very sweet, even took the time to answer my mom. Especially when the man ignored my mom. Even ,made sure to walk away when my mom asked questions. He was answering other customers questions with a smile and even gave my moms friend free pizza. Even though he didn’t want to give my mom the same treatment.(when she wanted pizza as well) What troubles me the most is that her friends (who are white) were also very confused and very uncomfortable by the treatment shown to my mom. I’m not going to throw the R word around but the treatment was so unacceptable and completely unfair. I’m very upset that this happened to my family on a day of celebration. Again the worker being trained was amazing, my mom and I very much appreciate her!! But there needs to be action for the shorter Caucasian gentleman cause he ruined and made the vibe very uncomfortable

I can’t get in touch with store to speak to manager to file complaints on service phone is not being answered not impressed

Hey thank you for sharing a piece of pizza with me, the pizza was really good, I would recommend you to check it, it was great the staff is great and I appreciate the love that was shown so thanks and I will be back (Doordash/UberEATS driver)

For the first time in the person to go east pizza and deli to end and I could tell definitiw why my order lasted so long to be delivered. the pizza was amazing and so were the Cajun wings that nobody makes like the east end. my problem was where 3 people on the staff and only 2 people in the restaurant were recognized. the front counter was so chatting to talk to her friend, not paying attention to the customers, not to help what so ever, so much that if the second woman, the preparation orders gave me my eating, the front counter was not even seeing whether I had paid (what I did not) I would have gone, but the woman that made my pizza and the keer I wish I had received the pre-preparatory names they were brilliant!