Mcdonald's - Robstown

If I could give 0 stars I would. I arrived at the drive thru around 9:20pm and left at around 9:55pm with at the most 5 cars in front of me. I was at the intercom with no greeting; after 3 hellos I’m told to wait. I never heard from them after that. I must have heard nearly three entire songs waiting. Me and the car beside me were both at the intercom waiting till there was only 2 cars at the very front window! My wife called the store and spoke to a lady who then took our order. I was absolutely surprised at her doing that because she is a very calm lady. As soon as I drove forward the truck beside me drove forward as well without placing his order. The lobby is closed due to COVID-19. I don’t understand what is keeping the employees or manager from providing exceptional service. I tell the manager if he has both lines open on the grill and he says no. I see employees coming to the window when I was in line to see who is saying hello at the intercom, which was me. I felt like I was being purposely ignored. It was ridiculous. Something needs to be done because this is the number one reason I despise going to McDonald’s in Robstown. I’m related to one of the employees and he does not understand how the manager who was working that shift is still employed, because of the slow customer service. When he expressed his concern I backed up the manager because I know him from past experience, but after this particular experience I explained to my wife the conversation I had with the relative. I’m trying not to give his name and hoping I have a change of heart not to call Corporate or Dale to explain my frustration. To top it off I arrive home with no cheese on my Hot N Spicy’s. The receipt was not given to me which I regret not making sure it was to provide exact information relating to the encounter. Leadership begins at the very top if the problem is not with the manger conducting service then revision needs to be looked at his superiors calling shots.