Willie Jewell's Old School -b-q Big Bend

Went here for the first time today. When I first got to the register I asked the gentleman to run down the menu with me and see if they had any specials. He more than happily help me with the menu and explained everything in detail. He mentioned the special of the day and the special sides of the day. I asked him what his favorite was and his top was the brisket, so I ordered the brisket. He was on point with his explanation and his opinion of the brisket and it was

This was my first time going to this restaurant. We went for my father's birthday. We love the Texas style BBQ and it didn't disappoint. The peach cobbler for dessert is fantastic and the service is really good. I definitely recommend this one!

Very bad first impression, order was missing an item on the ticket after it was confirmed 3 times at the speaker. The food was average at best. Not dry but lacked flavor. The cornbread was excellent however. I don't think I will be coming back.

Man I remember when the food was so hot and tasty! I tried it last month and today and sadly lost their touch. The wings weren’t cooked Al the way through and the fries were soggy. Even the customer service is now poor. Won’t be returning anymore

Terrible terrible service on April 19 434p check #44. A few items that need attention, please acknowledge that your staff speak up to the diners instead of mumbling. I don't think I need to say pardon 4x because your staff doesn't speak up. I ordered a 1921 burger no cheese, after my guests received their meals mine arrived at 457pm with cheese and no lettuce, tomato or condiments, with a overly toasted bun. I immediately said this isn't what I ordered, followed by some mumbling and the employee starting to walk away, I quicky stopped her and requested a refund. I did get a refund but no apology, no offers of any grand gesture. Not a way to spend my birthday. Management will get a call, as they deserves that respect. I frequently visit here, but now I don't feel your organization deserves my time. The cashier who gave me the refund, again stop the mumbling speak up, speak clearly.