Philly Pretzel Factory - Rio Grande

I ordered pretzels for someone's birthday and requested two buckets, but I only received one. When I called the store, the woman who answered was very kind and apologized for the mix-up. She checked my order and confirmed that it did indeed specify two buckets. She apologized again for the oversight. I reassured her that it was fine; these things happen. Plus, DoorDash credited my account for the inconvenience.

The portions are generous and the staff is extremely friendly. The party bowls are always a crowd favorite!

My dear! We always get the box of crowd-pleasing items for work, and we love the spicy option, but today they recommended the honey mustard, and I can't believe I waited so long to try it! Every employee is so friendly, and the pastries are always warm and fresh!

The pretzels here are as close to authentic Philly soft pretzels as you can find. They are definitely better than Wawa’s, which I find too dirty. My only complaint is that they aren't always consistent in quality. Sometimes they aren’t hot enough, and I’ve had to return some that were burnt. Just make sure to keep an eye on them when you order!

They are superb!