Pen Ponds Cafe - Richmondshire

I have been a loyal customer of this restaurant for many years and have noticed a decline in the service quality. The staff arrive late and leave early, making the opening times more of a suggestion than a promise. It seems like they lack proper training in food hygiene. On busy days, they struggle to manage even the simplest of orders, resulting in delays and confusion. It may be time for the Royal Parks to consider giving the franchise to a more competent operator.

There is no order how they serve you. Ignorant stuff …. Very dry bacon bap. I will not be coming here again.

Not been here for a while, brand new kiosk and it looks amazing, displays full of great looking food, had bacon baps and cakes, all really good, bit of a queue but moved fast, service much improved

Services was very bad, on Google said that closes at 6pm, we went around 5:10 pm and all has been taking out of the counter and the reason was that they needed to clean before closing. In not any place you start cleaning 50 minutes before! Stick to your work hours

The customer service at this cafe has been consistently very poor with slow unfriendly staff. They appear to have no food hygiene awareness, one barista managed to blow his nose, poke a finger in his mouth and check his mobile while preparing my coffee. Absolutely appalling. I won’t be going there again.