The Palace Pavillion At Kew

Pandemic wise this bar and grill couldn't be beaten. Guys wandering around clearing tables and sanitising tables and chairs immediately they had been vacated. As a vulnerable person, I felt safe. One way system to get food. Very clean. Food at a reasonable price taking into account you are a captured clientele. Many others jump on that bandwagon. Nice choice of food from hot to great sandwiches. A perfect place to take a break from wadering those wonderful gardens.

Food was delicious for lunch. We had spatchcock tikka chicken and roasted celeriac. Lovely setting too with outdoor tables under vines set in Kew Gardens. Staff very friendly allergen information very good for nut allergy and gluten free food and more. Best Covid aware restaurant have been to recently staff and signs very clear with instructions and tables sanitised regularly. Chairs are leaned on the table so you can see which have and have not been sanitised. One way through restaurant and then food delivered to your table. Menus are laminated and once picked up there’s somewhere else for you to put them back so they can be disinfected. Hand sanitizer available throughout the gardens and at every entrance. Would recommend for lunch and a beautiful place to sit!!

Dirty cutlery, poor service, overpriced food and drink. Plant burger ok but tiny portion of sides. Ribs sauce was sweet and sickly. Coffee tasteless and watery. Avoid!

Little choice for vegetarians unless you like horrible and wildly overpriced vegan cheese. Arrogant unhelpful staff, such a shame because the restaurant is in such a beautiful setting and could be really special but it is obvious that the only thing that is cared about is making as big a profit margin as possible. You can eat so very much better, for so much less, locally and enjoy smiling helpful service. Avoid!

The Pavilion has poor quality food and offers very little choice. Cannot get much to eat after 3pm. Sandwich selection is really limited and located in a tiny alcove. Clearly they want visitors to buy meals rather than sandwiches so why don 't they improve the quality and range of sandwiches? As others have noted, the restaurant is dirty, tables left uncleaned and no replenishment of water or cutlery. Staff are dismissive to the point of rudeness. The old Pavilion restaurant was much better and the previous staff were lovely, friendly and efficient. Kew Gardens 's selection of catering companies deteriorates each time they choose a new company.