Tim Hortons - Richmond Hill

The staff are so friendly, I had my son with me while picking up a doordash order, I got there quick so had to wait a minute for the order so they gave my son timbits and chocolate milk ? It's the little things that show they value their customers

My clothes got stink smell after visiting. Some annoying flies and mosquitos are frying around. A table with broken legs for years never got fixed. d=Donut and muffin crumbs often on the tables and the floor! Hygiene of this place definitely needs to be improved!

I was charged an incorrect amount at this Tim Hortons location. They charged me $4 more for the same order at different Tim Hortons location and in app order. I talked to the store manager, he refused to solve this problem. Very bad customer service with hidden fees charged. I am very frustrated. Please double check your receipt when you order at this store.

One of the staff’s attitude to me this morning is very bad! I feel so sad! This is my first time here and do not want to come here again! Bad customer service! And seems like no body knows if there is orders taken from the touchscreen and they didn’t even care why the customer standing there so long. When I asked one staff about my order, she is very impatient! If the customer waited at the wrong pickup location because they are first time come to this store or sth. Please have your staff patient in speaking attitude!It’s ruin my morning! Very disappointed!

So this morning I happened to grab my usual coffee from Tim Hortons. And I see a baker applying the chocolate dip on donuts without gloves and I asked the lady at counter.. why is the entire process very unhygienic she simply in a very cold replied you are not a baker.. wow l!! is this how you deal with a grievance ? I’m paying for my food and I expect to get it a neat condition. I don’t want to eat something with someone’s dirty bare hands.