Swiss Chalet - Richmond Hill

This review is less about the food than it is about the business practices at Swiss Chalet. As you will see from the photo posted with this review, those ordering a Combo are entitled to either a bottle of pop or a bottle of water. However, neither was offered with the meal. Despite the signage, I was repeatedly told I was not entitled to a drink. To add insult to injury, the depiction of the Combo on the sign includes a beverage. If a beverage is not offered, ask why not or contact Swiss Chalet's Customer Experience department, though they don't seem to take any action that I am aware of. This is false advertising.

Our server, Mary, is very friendly and efficient. It is like dining with friends. The food is good and the atmosphere is very nice.

I ordered a half a chicken dinner to be delivered. The chicken was soaking in water and oil, it was disgusting. This is the 2nd time they've done this to me. I would never order from there again. Shameful to steal hard earned money like this.

There is a huge variety of food selections. The staff is friendly and service is quick. The restaurant is comfortable and clean.

Food quality sucks, service is slow, and it is not worth for what you pay. stay away. swiss chalet used to be good when they only had chicken, now forget it.