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Contribuiți la feedbackRESERVATION AT 6:00 PM. DINNER NOT SERVED UNTIL 7:30 OR LATER. HAD TO ASK FOR BREAD PLATES AFTER BREAD WAS SERVED. HAD TO ASK FOR SALT AND PEPPER. VEGAN OPTIONS WERE LAX ALTHOUGH ASKED FOR WHEN RESERVATION WAS MADE. WE WERE SEATED IN A PRIVATE ROOM WITH BRIGHT LIGHTS AND NO CANDLE ON TABLE, NO MUSIC. FELT ISOLATED AND FORGOTTEN. WILL NOT RETURN.
Thanksgiving dinner at Shula’s was a great experience. Friendly and attentive service, a lovely atmosphere and really tasty food. Two thumbs up!!
Not the kind of service we expected for the price. Our server also worked behind the bar
We were there for a birthday celebration, 5 women. We got drinks, ordered dinner, and then the problems started. They brought out our entrees, but no sides. They said the sides would be soon. My steak was undercooked, so sent back. They brought sides about 15 mins later, with my filet, but said my side would be another 10 minutes. So, everyone's entree was cold when the sides got there. The coffee was served ice cold. By now, the waiter wouldn't even look us in the eye. We asked to speak to the manager, who was less than helpful, as she offered us a dessert. We ate, and no one came back to our table. We actually had to knock on the service door to get them to bring us our check, they still couldn't look us in the eyes or offer an explanation...there were only 3 tables seated in the entire restaurant! the manager did take some money off of our tab. The filet was good, though cold, and had no side, the chicken was dry and cold. Terrible service, no communication with us or kitchen prep coordination. Inexcusable! Would never go here again!
Shula is the only reason we come to Richmond and the Short Pump Hilton. We absolutely live Shula Steak House. Heart broken to hear the are closing in March of 2019. Not sure where we are going to get the best steaks now. :
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