Subway - Richmond

It’s a pathetic excuse for a restaurant. How is it gonna take 20 minutes to make a sandwich. I almost missed my bus because of it

I rarely write reviews but I have to write this . I placed an order for my favorite grilled chicken sandwich at this location and I drove from work to pick it up for lunch. I was hungry and salivating already at the site of my sandwich but as I took a bite I saw a strand of hair inside the sandwich. Disgusted at the site, I pulled the hair and it was a very long strand of hair , I couldn’t believe my eyes and I could not continue eating the sandwich. I was so grossed out and trashed it. Since then, I have not placed an order for anything at subway, I now make sure I pack my lunch from home. The subway Staffs preparing meals needs to know that their head/hair must be covered during food preparation to prevent contamination. I hope this review helps them to make a positive change . As for me I am never going back to subway . Yuck!

Our family comes to this Subway location on a regular basis. The employee name Mr.Nicholas has always exemplified the right attitude and conducted himself in a professional way. I want to also recognize Ms.Michelle, the manager for modeling what giving great customer service is all about. Thank you both for making our experience, one that we can appreciate. I give this location 5 stars.

Went here tonight and these young guys were working there and was very unprofessional. The first shift ladies are nicer and more professional. This particular person barely wanted to speak and was very dismissive.The evening crew Need better workers and better attitudes as this location.I wouldn't recommend going here until they get better service and or attitudes with some proper coaching.

Absolutely the worst location I’ve ever been to! There is absolutely no reason an order should take close to 40 mins to pick up and you are not busy at all! Do yourself a favor and head to another location!