Palani Drive - Richmond

Walk up and order, grab a seat and wait for your number to be called, then pick up at kitchen window. So many different wraps on the menu and great soups. Special of the day and great local beers. Also, a nice bar to sit and eat. Outside covered seating. Any of the wraps can be made as a salad. I have always liked what I've tried here, but my favorite by far is the Shenandoah.

I always have a lovely dining experience here, with a menu primarily focused on healthy choices. On the night I visited, there was live music, and we really enjoyed the special dish.

The Palani Wrap I ordered was incredibly bland and seemed to be prepared with zero love. I couldn't find any of the passion mentioned on your website. The owner was present but was more focused on watching lacrosse than ensuring my food was made with care. The bartender seemed clueless, as if they were possibly under the influence. There was absolutely no seasoning on the Tyson chicken strips, and the bacon was rubbery. To make matters worse, I was mistakenly charged for another customer's meal when the owner asked to bill my card again, which I politely declined. I strongly recommend avoiding this place, as it does not live up to the claims made about it. I didn't take any photos because after inspecting my wrap, it went straight into the trash. I will definitely not be back, especially since the staff preparing my food were on their phones and clearly not committed to food service.

Today was my second time here. When I arrived I was told i could order there or at my table. I sat down for a few to look at the menu. Got up and placed my order at the counter. The person at the counter brought me my drink. A little later she brought my wrap I had ordered, but not the potatoes. I sat patiently though and started on the wrap. A few minutes later the cook placed my potatoes at the window to be served and she ignored it. I watched them sit there until the cook seemed frustrated and brought them to me himself. I thanked him and he went back to cooking. I was hoping the waitress would check on my table, but she was talking to one person the entire time I was there. My wrap was missing cucumbers but I didn’t want to burden the cook as he seemed quite busy. It still tasted fine ; I ate most of it and all of the potatoes. Just wish it had been a more welcoming environment.

VERY VERY GOOD FOOD... don't be out off on theMENU.