Firehouse Subs - Richmond

Literally the worst steak and cheese I have EVERRR had in my whole life and they refused to do anything about it , worker stood there with his arms crossed very unhelpful.

I like my sub, but they didn't put my banana pepper on it. I ask

I haven't had Firehouse Subs since I was a teenager It was nice to try it after awhile the sub I got was delicious I got the New York Steamer I'll definitely be there again

Dry and extremely lackluster ordered an Italian sub.

I tried to place an order through the app. I kept receiving a message saying there was an error processing my order, so I didn’t think it went through. I figured I would just place my order in person instead, so I did just that. After getting home and eating, I discovered an e-mail confirmation for my online order that I thought never went through. I called the app’s customer service. They told me to call the store directly for a refund. When I called the store, I spoke with a familiar voice of the worker I see about twice a week when I frequent this location. I always thought he was super nice until now when I wanted a refund for an order that the app said wasn’t processed. He said they don’t do refunds; that it’s not even possible. He made me feel very stupid telling me it was my own fault for walking past the online pickup orders to place a new order in person. I told him I didn’t need a refund if they would just let me have a free sandwich next time. I literally go there like twice a week, but he’d rather lose a regular customer than accommodate me for an error on their own app. What kind of service is that? They could’ve gotten probably hundreds of dollars from me in the long run for fixing this little $10 problem as I very much love Firehouse Subs. I want to cry right now for having to give up such a wonderful product because of poor customer service and a faulty app. I filed a dispute with my bank for the charge. Hopefully I get my money back, but I still will not be returning to this establishment.