Gram Cafe Pancakes Richmond

Should only deserve 3 stars because: only one waiter active at any given time or day air conditioning was off. We were wearing T shirts and shorts and still we found the room rather warm or lacking air circulation. Outside temp was 21C at the time. Maybe that 's why aircon was off. expensive. Knew Gram is a Japanese cafe beforehand as we have visited a few many times while traveling Japan and living in Hong Kong. Being a Japanese cafe means it would be expensive, and presentation and taste are more important than quantity. My BLT Sandwich has one thin slice of bacon (for each half of bread), one slice of tomato, one lettuce leaf, and two slices of bread. And that cost $16. Sadly, the taste of my BLT sandwich is no better than if I were to pan fry bacon myself at home and sandwiched it. So, yes, $16 for something I can make myself within 5 minutes, has the same taste if not better, and cost less than a dollar to make is extremely exorbitant if you ask me. I 'll stick to pancake or deserts if I were you ? weak coffee. Not a fan of Japanese coffee, but others consider it gourmet coffee. I traveled all over Japan and everywhere offered similar coffee. I guess I 'm a Starbucks/Tim Horton coffee guy. The only reason I was there was the wife had a craving for pancakes.Gave it 4 stars because: 5 minutes with no service, the one and only waiter finally came over, and explained he was busy working on a lot of orders and will get back to us in 10 minutes. To compensate us, my Drip Coffee was free of charge. Not only that, it offered free top up. Honestly, we wouldn 't mind so much waiting if the air conditioning was turned on. waiter was all smile, charismatic, very friendly and very polite. That 's the kind of service that deserves 15% or more tips.

The pancake is delicious and very good service by the server! It's one guy running the whole floor so he's obviously busy with so many tables but overall he was attentive and energetic. We'll come back next time to try the other pancake flavours ? it does take a while for a fresh batch of pancakes to be made (the server did tell us a 30 min ETA) so don't come if you're in a hurry. The seatings are comfortable and the store is spacious so waiting wasn't an issue for us.

The tiramisu cold coffee is to DIE FOR!! ?The food was pretty good but the customer service? It was horrible..We had a guy serving us and he paid 0 attention when we needed to order or had a question.. he was helping all the Asians in there but completely ignored my and my girlfriends. He didn’t even come to us to ask us if we were okay or if we needed help! He didn’t even come take our order but kept running to Asians who came AFTER us. Was so so disappointed with the customer service.I had ordered a strawberry pancake and he didn’t even bring it with the other pancakes.. we had to re-order and ask him to get it for us. ?Didn’t tip at all for this very reason.

I saw someone else post that the restroom was dirty and the garbage/sanitary bin was on the floor bro first of all its cleaner than most PUBLIC restrooms I 've been in ever and second homegirl where did u expect the garbage bin to be on the wall?? Bruh.I go here for lattes all the time and everytime I get surprised by the latte art!just wanted to throw in an actual review and not just roast another customer lmao.Vegetarian options: Very customizable; you can swap any meat with avocado, eggs, more pancakes, salad, etc.Dietary restrictions: Server was knowledgeable about which food items contained pork (including gelatin for my muslim friend : Kid-friendliness: Highchairs available, fun drinks and pancakes for kids tooWheelchair accessibility: On the ground floor across from the elevators

Had a horrible experience at this location. I went there to buy their cool premium pancakes and I was expecting to have the same packaging as other locations. I bought these pancakes at their Kingsway location and they have a nice branded box for takeout. But for this location, so upset, it was just a brown takeout box with no name on it. According to the server, he said we’re a different store so we don’t have the same packaging. I was surprised to hear that because aren’t you a franchise? Shouldn’t everything be the same? So if I go to a Tim Hortons, would I expect different packaging because they are a different store? Very funny. Also, their servers had bad service and it felt like they didn’t want to work at all. Additionally, there’s a long hair guy that kept on touching his hair while serving to other customers. Do they even have food safe? Is this Richmond standard? I will never come to this location again.