Wendy's - Richm

The lady on the intercom already sounded like she had an attitude when taking our order to start with. Than on our order we had ordered baconator fries and when we pull off and open the bag it’s only cheese and fries. We went back and walked up to the window and the girl is like we ran out of bacon, like girl if you ran out of bacon why couldn’t you say that instead of just sticking it in the bag? Y’all got one star because I have to put one but I would have gave yall a 0 rating

Horribly managed location. Was here 4/27 at 230. My name is Robert Spath and this place is horribly mis managed. Walk in the, the dining room is not stocked, even with drink lids by the freestyle machine. This place doesn't also have the normal drink tea urns sitting out by the freestyle machine like it should on a daily basis and it does not have that neither sitting out for the customers in the dining hall . The floors in the dining room sticky everywhere, place not wiped down at stations or counter. The workers have dry attitudes and don't look to even want to be here, and that's wit them not even opening their mouth to greet you. Looked like someone spilt chocolate frosty on the ground by the wash station by the register on front end by the entrance side door. The lemonade machine you can clearly is dirty and hasn't been cleaned in little over the week. You can tell by the white fly wheel spinning inside and all the sticky splatter on the outside of it. Quiet frankly the front end counter isn't even stocked with cups and such. Which is wild because you need to be prepared for rushes. Last but not least, the Chilli pan, that sits in the heating well, they leave the top off keeping it an under controlled temperature state. Dirty, slow and nasty place. If this place is in this Fashion on just looking at it from across the counter I can only imagine how much more worse it looks on the back and where the customers can't see anything. They need to do a way much more better job in maintaining this facility

Be careful if there is a long line at the drive thru. It really slows down the inside. Most of us waited 15 minutes or longer for our food

I was hungry so i stopped in to get a small burger and frostyI didn't order because the cashier got very rude with me with different facial expressions when I asked her the price of the frosty. I just walked out

The Orange Dreamsicle Frosty is sooo good! I'm hooked. I hope they keep the flavor year-round.