Firehouse Subs Lyndale Station

I had a terrible experience at this restaurant while I was doing a delivery. One of the employees was rude and swore at me when I asked about my delivery order. I understand that he is from Minneapolis, but his behavior as an employee was unacceptable. Firehouse Subs needs to train their employees to always be polite to both delivery drivers and customers.

I enjoyed my sandwich which was very flavorful. I appreciated the wide variety of options available. The staff was courteous and the restaurant, including the restroom, was clean. I would definitely come back if I were in the area again.

I visited the restaurant on 12/30/21 and was greeted by a young lady sweeping the floors. She took my order but did not wash her hands. Despite having over 22,000 points on my account, she had trouble processing them. She then began preparing my sandwich without washing her hands again. When she pulled out a small portion of meat for my sandwich, I asked if it was meant for a larger sandwich and she seemed confused before eventually finding the correct meat.

First the second person. I gave them my sandwich. when they came back (5 minutes later) they ended with theirs. she gave him that sandwich and tried to give me the one he went with. I refused (if it was tried first). she said she had done another. it was cold and the cheese was clogged. I think she gave me the same. She apologized. this is the second time ive recieved a cold sandwich and bad service. the first time I came was great. now the service has gone.

Will definitely be back. Really enjoyed the subs and we liked that they come in nice compact boxes. Also the soda machine in the store is like the ones at movie theaters that has like 80 different kinds of soda and a touchscreen to choose. Very high end. Had the turkey bacon ranch and my son had the brisket sandwich which we both really thought were tasty.