Mcdonald's - Rice

Absolutely disgusted by my experience this morning! This is also the second time this has happened. We get up to the speaker and the manager already has a big nasty attitude and shouts “I CAN'T TAKE YOUR ORDER, THERE IS ONLY TWO PEOPLE, THERE NEEDS TO BE THREE TO START THE GRILLS”! Obviously, it’s no big deal and it happens, people call in, but it’s the fact she had a nasty attitude and continued with it. We explained that we had a mobile order and she said “WELL, PULL UP TO THE WINDOW I’LL SEE WHAT I CAN DO”. At this point we told her that we had to get to work and asked her how this could be handled, and she explained that the order would be refunded if we don’t pick up in 2 hours, mind you we never confirmed we wanted a refund, we just wanted to know are options since we couldn’t wait. So we pull up to the window to grab our receipts if we ended up coming back (we were picking up for 3 people) and she shouts in the speaker to another customer and says “I SAID WE AREN’T TAKING ORDERS UNLESS YOU WANT TO COME IN AND HELP”! At this point, it is just plain disrespectful. I understand that it is hard and stressful when you are short staffed but to take it out on customers when they first pull up to the window is very unprofessional and rude! About 15 minutes later we called to see if they had the third person working to start the order, she lied straight to my face on the phone saying “The food was ready but you guys drove away, so we tossed it out” this was after she told use at the speaker that she couldn’t start the grills because there weren’t enough people” and then we drove back up there and go straight to the window and, she pulls out a box with all three orders, again lying cause she never “tossed them out” as she stated on the phone. Again, I understand being short-staffed is stressful and that is not the issue, the only issue is her nasty attitude, EVERY TIME WE GO IN THE MORNING!

It is a strange place to go into. Most of the time you see people working in the back, but no one is in the front to wait on people who walk in.

Hey, it's a fast place to stop for food for the kids in a hurry.

Made me fresh nuggets when I asked! This is a small town McDonald's and probably the best value in Rice.

Tables were all dirty. No sauce, even though I was asked and told them, in happy meal. Fries and apples, wasn't asked...the apples taste horrible no we stopped asking for them. What about a vegetable like carrots and offer a dip like ranch or fruit that isn't spoiled and brown. Kid-friendliness: The restaurant was a mess. We aren't that far our from Covid that we don't all think of germs on our table from the previous patrons. If you aren't going to do it, then disgracefully put wipes out so your paying patrons can do it! No one was in those seats when we ordered. We then went to Subway for some vegetable options for Mom, came back and the tables were still dirty. They had 2 people come through while we sat there and NO ONE wiped a table!