El Pollo Loco - Rialto

What a cluster F of an experience! The lobby was locked so I drove thru to order. The person taking the order with a bit disorganized but I laughed it off. At the window I had to remind him, several times, what we ordered and required along with the meal. My mistake was driving off before double checking. They forgot our drink and utensils and the chicken bowl was more like stew. I have no idea where all the liquid was coming from, but I'm assuming it was from the pinto beans since there was very little lettuce. Hopefully management does a better job at running this place in the future.

We order 16 and 8 piece chicken when we opened box this is what we got all burned. And this is not the first time, we get food from this location once a week some times its good sometimes they will be missing tortilla and sometimes burned.

Eat there quite often. Chicken is always hot and fresh. I'm going to the chicken Tostada salad. Don't go wrong!

I order a 3 PC meal and they give me the 2 pc I ask to correct the order and they try to charge $2. Dollars more them what it cost normally. And then they give the wrong order again and also the chicken was over cook burn isn?t about the money is about been correct. I will never stop at Pollo Loco again they used to have a great service and chicken but this is the second time that it happened

Pollo loco is my favorite place to go for lunch, but this place is just above nasty toilet didn't even have soap paper towels were?t in the dispenser and when I finally got my food the tablet smelled like just above old fat as they have?t washed it in a while informed the checkout he offered to replace the tablet, but when the tablet smells like that makes you wonder if they even did everything else right what