Taco Bell - Reno

I work in the opposite and often this facility. until recently, as pro kovid, we have run through the drive-thru. the dame that works the window is not only super sweet and polite, but also knows the menu well enough to make them what they want. she's the only reason I'm returning because my experience was terrible. kiosk has only ordered, and it took three times until everything came out. frustrating when fast eating is slow. I know everyone hurts for the hired, but that didn't seem to be the problem that this day.

It's Taco Bell, you order what you want and you get what you want. Everything was made to order as I requested it. I got an extra strawberry freeze cause they made it as a small and I ordered/paid for a large... This location always has a friendly person on the drive through and they usually make my orders correctly. They also, unlike other locations in town, are usually open. Reno is having big problems with keeping restaurants open due to lack of staff. This location seems to not be impacted by that.

Let's just add another poor review.I say fire everyone except Carrie. Start fresh. Increase food quality. Increase staff size. I doordash and having to wait in line for an hour. Is astonishing. Worse yet. Having to wait longer than 20 minutes with NO ONE in line. On a small order. Sad. Even when I order. Order is incomplete, incorrect, cold, stale. I now purposely modify my items so I can guarantee I have a fresh burrito.

Taco bell should suspend the capability of ordering online and being able to do curbside pickup if they aren't able to accommodate that. It was extremely frustrating to order online for curbside pickup and walk to a locked door and be told that I had to pickup my order through the drive through that now had 10 plus cars in line.

If I could give them 0 stars I would. The night crew is the worst! I got in line and waited for 2 hours before they closed and when I got up to the window they told me that they were closed after it was only 5 minutes passed there close time. I told them I’ve been waiting here for 2 hours and they did not care. They shut the window on me and walked away. These kids need to learn that they can’t just do what they want at work or not work at all because they don’t feel like it. So unprofessional. Whoever manages this place needs to watch what they are doing because it doesn’t seem like they are supervised.