Lomond House Carry Out - Renfrewshire

I don't eat many takeaway meals but, when I did I used to order takeaways from Lomond House about 80% of the time. Over the last year, or so, it has went downhill in the standard of the food delivery time, it's usually lukewarm by the time that it's delivered, and the standard of the call reception is abysmal. Wouldn't recommend it anymore :

We've been using this restaurant for a long time even when staying in another town we travelled here as the food is so delicious. Try their crispy chilli beef if you fancy something spicy or if sweet and sour is your thing, their chicken version is tasty. The staff are full of banter and remember your order if you're a regular customer. Sometimes can be a bit busy, but a phone call in advance sorts that out.

Ordered two lemon chicken and fried rice. We're told 3/4 hour to hour was one and a hors before delivery. Rice very cold chicken congealed. Phoned to complain and asked for refund. We returned meal and asked forr phone call to confirm meal was inedible. We did receive refund which we used to get another take a way over two hours after original phone call. No phone call from original company. When i phoned again they said because rice and meal were together they could not check our complaint. Very bad attitude. Do not use.

Ordered a Chicken Fried Rice from this takeaway and unfortunately, found the 2 year old in the household, choking on a chicken bone FOUND IN THE MEAL. No where in the menu or shop does is warn you that their could be contents of bones in any of the meals. When i contacted the shop and spoke with management called ALLAN, he was disturbingly rude to me and refused a refund. I offered him to take the meal back for a full refund and he refused. He was totally unreasonable and i do not expect this level of poor customer service especially when they are in the wrong. I have now contacted the environmental health and WILL be taking this further. I would advise everyone to STAY CLEAR of this takeaway.

Been using this takeaway for over 20 years and never had a bad meal. Try their crispy beef something special! Always get a laugh with the staff and Davie keeps a keen eye on the quality of ingredients etc.