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Contribuiți la feedbackNeeds new ownership. place has gone down hill ever since the Willoughby's sold it. used to be a great friendly place
This place is out of business and has been for years! Maybe one day someone will buy the facility snd fix it up if it hasn't gone too downhill by then
If I could give this place no stars I would, this place is a DUMP. Upon arrival there 's a truck sitting out front on blocks-that should have been the first red flag, but no, we gave them the benefit without a doubt. We proceed to the front office, which the doors were locked, the place was deserted-we went to every door looking for someone and could not find a soul. Finally, we found a young lady who looked to be cleaning , she tried to help us but she could not speak any English, she called her manager and then did a translation with her phone to let us know she was going to her house to get the key to the cottage we had booked for our Valentine 's weekend. While waiting for her to come back- we took a look around, first of all there is trash ALL OVER the property, beer bottles in bushes, holes in the deck. The pool was open it was black filled with debris, they said they have a year round hot tub, this was a joke- it was filthy and freezing cold. Finally, the lady came back and handed us the key, which we weren 't able to open the door with, she then showed us you have to jiggle the door just right to get it to open. We walked in, the room was so dusty and looked like it hadn 't been used in years, it was freezing cold, the thermostat was broken, the smoke detector was constantly beeping, there was trash and lighters in the room. We asked to speak with a manager to which a man showed up in a tree service truck, barely spoke English and had a super creepy appearance (not to sound judgmental) but the point is- I felt like we were in the making of a horror movie. He acted as if there weren 't any issues as we told him we wanted to cancel for a refund that the property was nothing like the online description. He called another man who he said was the owner , while speaking with him we told him that we just wanted to cancel and have a refund that we had not even met anyone to check-in with, that we weren 't happy and we just wanted to get our money back. This man said he had to have proof from the manager to be able to do anything and that he couldn 't take our word for it. This owner has to know how horrible the premises are. He said he would communicate with my boyfriend on Monday to finalize the cancellation once speaking with the manager. Still no response from this owner . Save yourself the headache and stay FAR away from here.
Awful service. infestations ou f spiders and roaches everywhere
Ordered the rib and Mac and cheese special The Mac was good the ribs were raw and potential dangerous to consume. Returned them and was told by wait staff to bad. No offer to send them back to kitchen and I still got a bill. Do not patronize this place.