Costa Coffee - Reigate and Banstead

Had such a great friendly service from Luke today right before the school rush. Normally an ok costa to go to, but Luke made it 10/10 today

Terrible service . Always a long wait never got what you want to order decaffeinated coffee , always people returning their orders as prepared wrong , terrible

The staff is friendly and attentive. The venue is clean and the coffee is always perfect. The location is perfect because parking options are just round the corner.

We visit this coffee shop regularly but service is getting terrible so we have started going to Caffè Nero instead. The problem is lack of staff and the ordering process. Orders are taken at the tills but are processed by another member of staff. As the tills can take orders faster than the coffee can be made this leads to huge queues. People often leave the back iof the queue because they have to wait so long, especially on a Saturday morning. I don't understand the attitude of the business in understaffing.....surely the cost of another member of staff would be more than offset by the non_,loss of business.

Nipped into this high street Costa for a quick takeaway, as I tried to walk in, I had a choice of which double door to pull open,left or right, both doors stating pull on the handle, I pull the one that 's locked, as there 's no sign stating it 's locked, it makes a bit of a noise, then I just enter through the other door. As I walk in, I 'm greeted by what can only be described as a short haired, rather large lady, with a face like a slapped back side standing behind the counter, stairing at me, stating rather loudly, really! As if I was meant to know what door to come through. I had a 50/50 chance and got it wrong, This is why I don 't gamble. I genuinely feel sorry for the other staff that have to work with that! Probably go to a garage next time, as I got a better reaction from a machine. Still great coffee though : Cheers